FAQ
Frequently Asked Questions
Hi, How can we help?
Product Related
What is Tumella?
At Tumella, we pride ourselves on outsmarting the elements time and again. Come rain or sunshine, Tumella’s umbrellas are here for you.
Getting ready for a first date but it’s raining cats and dogs [n. hondenweer]? Take your Tumella and you will not only arrive looking your best but also woo your date with a statement umbrella. (Bonus tip, take a romantic walk underneath your Tumella!)
In your finest suit to impress your potential new boss but it’s bucketing down [n. hozen]? No worries! Take your Tumella umbrella and arrive like the candidate out of a dream. Not a hair out of place thanks to your Tumella.
As you can see, there is a Tumella for everyone. And for every occasion. Outsmart the elements like a boss!
Do you recommend using Tumella in a storm?
While we don’t recommend using Tumella in extreme winds [n. noodweer], we strongly support your decision to stay inside, cuddled under a blanket, with a book and a cup of steaming hot tea. However, if you do choose to go outside, be careful when using your Tumella and always use your Tumella facing into the wind.
How do I keep my Tumella in good shape?
Here are 3 tips to keep your Tumella in optimal shape.
- Before closing your Tumella, leave it open to dry thoroughly. This prevents mildew and rust.
- Store your Tumella in a dark, cool and dry place. Direct sunlight and heating can cause problems such as fading or warping.
- Try to avoid carrying your Tumella in extreme winds. Always carry your Tumella facing into the wind.
How to open and close your umbrella?
For convenient one-handed operation, simply press the button and the umbrella will instantly open. To close the canopy, press the button again and the umbrella will automatically close. Push down the top, fold the canopy and use the velcro strap to make it fit easily in the pouch again.
How windproof is Tumella?
Tumella features nine high-density, full fiberglass ribs with Flex Technology and is wind tunnel tested to withstand hurricane forces of over 70 MPH. Wind tunnel and rib bend tests have proven that Tumella is much more durable than anything else existing within the same weight & size range.
Can Tumella flip inside out?
Every umbrella can flip inside out in certain wind conditions. Flipping inside out is the biggest cause of broken umbrellas. Tumella solves this problem by combining Vented Technology (to allow air to flow through the umbrella, reducing the likelihood of it flipping inside out) with very strong full fiberglass ribs. Even when flipped inside out, the Tumella will flip back without any damage.
Does Tumella offer UV-protection?
Yes. Your Tumella is not just your best friend on rainy days but also on sunny days. T210 density fabric on the Tumella Solid Color Umbrella resists sun to prevent heat stroke or sunburn, while our Design Color Tumella features UPF50+ coating that blocks up to 99% of the harmful UVA and UVB rays.
What about size and weight?
Heavy duty without the weight, Tumella measures 11.5 inches long and weighs in at less than 1 lb. Easily slip it into your pocket, briefcase or luggage and have it on hand and ready for action anytime, anywhere.
I have another question. How do I contact you?
If your question isn’t answered after scrolling through this page, you can reach out to us via email: info@tumella.com or drop us a line on our Instagram or Facebook page.
Shipping, Returns & Warranty
Can I return my Tumella?
We strive to deliver exactly what you need. We promise that you will enjoy our Quality OR get a Hassle-free refund from your purchase (= lifetime warranty).
So.. what if you are not happy with your purchase?
Contact our customer service via www.tumella.com/support and tell them your issue.
- We will offer you a returnless refund
- You will either receive a new product or get your money back. Whatever you prefer, we will do all we can to make you smile again.
What are Tumella's delivery times and costs?
Our products are stored and shipped from our Colorado, Denver Fulfilment Center.
- FREE Standard Shipping for all US orders above $10,-!
Your product will arrive within 3 to 5 Business Days.
$2.75 for orders less than $10. - We offer Expedited Shipping for $ 10.90
Your product will arrive within 1 to 3 Business Days. - We offer Priority Shipping for $ 29.95 no matter how many items you order. Your product will arrive within 2 Business Days.