FAQ
Frequently Asked Questions
Hi, How can we help?
Common Questions & Solutions
Which Tumella size should I choose?
Tumella comes in three sizes built for different needs: the compact folding umbrella (11.61 in folded, 42 in canopy) for everyday carry in a bag or car, the reverse folding umbrella (12.2 in folded, 46 in canopy) for hands-free entry with a bit more coverage, and the large family and golf umbrella (62 in canopy) for sharing with family or covering full-size golf bags. If you want something small enough to toss in a purse or glovebox, go compact. If you're often caught in the rain with kids, gear, or a second person, size up. See the Specifications section below for exact measurements before you order.
Summary: Tumella offers three sizes (compact, reverse folding, and family/golf) so you can match coverage to how and where you'll carry it.
What if I no longer need my Tumella, ordered by mistake, or received the wrong item?
We know plans change, orders get duplicated, gifts don't always land, or the wrong item ends up in your cart or at your door. If you bought directly from us, we don't require you to send the umbrella back; just contact our Customer Care, and we'll find the right solution for you. If you purchased through Amazon, you can start a return directly from your Amazon orders page, and Amazon's return process will apply instead.
Summary: No need to ship it back. Please contact our Customer Care directly, or use Amazon's return process if you purchased it there.
What should I do if my Tumella feels defective or poorly made?
Every Tumella is built with high-density fiberglass ribs and water-repellent fabric, and is tested for durability before it ships. A broken mechanism, loose stitching, or a fabric issue right out of the box isn't what you should experience. If that happens, contact our Customer Care with a description (and photos, if you have them). Every Tumella is backed by a lifetime warranty.
Summary: A defect or quality issue isn't something we consider normal. Contact Customer Care with details, and we'll make it right, no return required.
Why is my Tumella difficult to open or close?
This usually shows up as the umbrella feeling stiff or hard to retract (close) rather than to open, especially when it's still new. That's typically the canopy and frame materials breaking in, and it loosens up naturally with regular use. To help it along, make sure the canopy is fully dry before closing it and avoid forcing it shut while it's still wet or twisted, since that puts extra strain on the ribs. If it's still difficult to close after regular use, that may point to a mechanical issue. In that case, contact our Customer Care team, and we'll help you sort it out.
Summary: A stiff retract is usually normal break-in that loosens with regular use. Dry the canopy fully before closing, and contact Customer Care if it doesn't improve.
What if the color or design doesn't match what I expected?
We do our best to represent every color and design accurately in product photos, but screens can render color slightly differently than in person. If your Tumella doesn't look the way you expected, contact our Customer Care team and let us know. We'll help you find a better match or the right next step.
Summary: If a color or design looks different than expected, contact Customer Care, and we'll help you find the right fit.
Why did my umbrella flip inside out in the wind?
Tumella is wind-tested to withstand forces up to 100 MPH thanks to its nine high-density fiberglass ribs with Flex Technology, but in extremely strong or gusting wind, any umbrella can flip. If it happens to yours, the flexible frame is designed to be pushed back into shape without damage. If yours doesn't reset properly or the ribs/shaft feel bent afterward, contact our Customer Care team.
Summary: Tumella is wind-tested to 100 MPH, and its frame resets after flipping. If yours doesn't bounce back, contact Customer Care.
Specifications
What is the size and weight of a Tumella compact folding umbrella?
The Tumella compact folding umbrella measures 11.61 inches when folded, weighs 0.92 lbs, and opens to provide 42 inches of canopy coverage.
- Handle Size: 2.75 in / 7 cm
- Length Folded: 11.61 in / 29.5 cm
- Weight: 0.92 lbs / 418 g
- Canopy Coverage: 42 in / 107 cm
- Canopy Material: Hihg-density, water-repellent pongee fabric
- Frame: 9 fiberglass ribs + iron shaft
What is the size and weight of a Tumella reverse folding umbrella?
The Tumella reverse folding umbrella measures 12.2 inches when folded, weighs 0.92 lbs, and opens to provide 46 inches of canopy coverage.
- Handle Size: 2.75 in / 7 cm
- Length Folded: 12.2 in / 31 cm
- Weight: 0.92 lbs / 418 g
- Canopy Coverage: 46 in / 117 cm
- Canopy Material: Water-repellent, UPF 50+ coated pongee fabric
- Frame: 9 fiberglass ribs + iron shaft
What is the size and weight of a Tumella large family and golf umbrella?
The Tumella 62-inch family and golf umbrella measures 39.5 inches when closed, weighs 1.5 lbs, and provides 62 inches of canopy coverage.
- Handle Size: 5.5 in / 14 cm
- Length Closed: 39.5 in / 100 cm
- Weight: 1.5 lbs / 680 g
- Canopy Coverage: 62 in / 157 cm
- Canopy Material: Water-repellent, high-density pongee fabric
- Frame: 9 full-fiberglass ribs + fiberglass shaft
Tumella & Sun Protection
Do Tumella umbrellas offer UV protection?
Tumella’s design umbrellas feature a UPF 50+ coating that blocks up to 98% of harmful UV rays, making them a practical UV protection umbrella for both sunny and rainy days. Solid-color umbrellas provide shade, but do not have a UPF-rated coating.
Summary: Tumella design umbrellas provide UPF 50+ UV protection, while solid umbrellas offer shade.
Which Tumella umbrellas are best for sun protection?
For a sun protection umbrella, choose one of Tumella’s design umbrellas. Their UPF 50+ coating blocks up to 98% of harmful UV rays, providing more than shade alone. This makes them suitable as an everyday UV umbrella for walking, travel, outdoor events, and other time spent in the sun.
Summary: Tumella design umbrellas combine everyday rain protection with UPF 50+ sun protection.
Can a Tumella umbrella help keep you cooler in the sun?
Yes. Tumella’s silver sun blocking umbrella has a reflective outer canopy that helps reduce heat absorption from the sun. Combined with its UPF 50+ coating, it provides UV protection while helping create a more comfortable spot underneath on hot, sunny days.
Summary: Tumella’s silver sun umbrella reflects sunlight to keep you cooler, while at the same time providing UPF 50+ protection.
How to Use Your Tumella
How do I open and close my Tumella umbrella?
Press the button once to open the umbrella. Press it again to close. Push the top down, fold the canopy, and secure it with the Velcro strap before placing it back in the pouch. Don't pull the runner to close your umbrella!
Summary: Tumella opens and closes easily with one button.
Can I use my Tumella in a storm?
Yes, Tumella umbrellas are designed to handle strong winds and heavy rain, and have been wind-tested to 100+ mph. If your umbrella flips in extreme winds, the frame is built to bounce back in shape without any damage. We recommend extra caution during severe weather.
Summary: Tumella is storm-ready and built to handle any weather, but use with care in extreme conditions.
How windproof is Tumella?
Tumella is built to endure extreme weather. It features nine high-density, full fiberglass ribs with Flex Technology, making them virtually unbreakable under stress. Each umbrella has been wind-tested to withstand hurricane forces up to 100 MPH, proving its resilience far beyond standard umbrellas. Rib bend tests confirm Tumella remains more durable than anything else in its size and weight range.
Summary: Tumella withstands winds up to 100 MPH thanks to its advanced fiberglass frame and wind testing.
How do I keep my Tumella in good shape?
To extend the life of your umbrella, always let it dry fully before storing, avoid forcing it closed, and keep it in its pouch when not in use. These small habits protect the fabric and frame.
Summary: Keep Tumella dry and stored properly to maintain durability.
Shipping, Warranty & Support
When will my Tumella arrive?
Standard delivery within the U.S. usually takes 3–5 business days, with free shipping on most orders. International delivery may take longer, depending on the destination, and applicable shipping costs are shown at checkout.
Summary: Tumella offers free U.S. shipping on most orders, with delivery usually within 3–5 business days.
What support does Tumella offer after purchase?
We want you to enjoy your Tumella umbrella for years to come. That's why every Tumella comes with a lifetime warranty. If you ever experience an issue with your umbrella, our team is here to help and find the right solution for you.
Simply contact us through our support page and tell us what happened. Our team will personally help you and make sure you're taken care of.
Summary: Every Tumella comes with a lifetime warranty and personal customer support.
I have another question. How do I contact you?
If your question isn’t answered after scrolling through this page, drop us a line on our Instagram or Facebook page. Or click here and fill out the contact form on our support page.
About the Brand
What kind of brand is Tumella?
Tumella is a premium umbrella brand designed to combine style, durability, and practicality. Each umbrella is built with strong, wind-resistant materials, waterproof fabric, and thoughtful design details that make everyday use easier.
Summary: Tumella is a stylish, durable umbrella made for daily use in any weather.