Frequently Asked Questions
Hi, How can we help?
What is Tumella?
At Tumella, we pride ourselves on outsmarting the elements time and again. Come rain or sunshine, Tumella’s umbrellas are here for you.
Getting ready for a first date but it’s raining cats and dogs [n. hondenweer]? Take your Tumella and you will not only arrive looking your best but also woo your date with a statement umbrella. (Bonus tip, take a romantic walk underneath your Tumella!)
In your finest suit to impress your potential new boss but it’s bucketing down [n. hozen]? No worries! Take your Tumella umbrella and arrive like the candidate out of a dream. Not a hair out of place thanks to your Tumella.
As you can see, there is a Tumella for everyone. And for every occasion. Outsmart the elements like a boss!
Do you recommend using Tumella in a storm?
While we don’t recommend using Tumella in extreme winds [n. noodweer], we strongly support your decision to stay inside, cuddled under a blanket, with a book and a cup of steaming hot tea. However, if you do choose to go outside, be careful when using your Tumella and always use your Tumella facing into the wind.
How do I keep my Tumella in good shape?
Here are 3 tips to keep your Tumella in optimal shape.
- Before closing your Tumella, leave it open to dry thoroughly. This prevents mildew and rust.
- Store your Tumella in a dark, cool and dry place. Direct sunlight and heating can cause problems such as fading or warping.
- Try to avoid carrying your Tumella in extreme winds. Always carry your Tumella facing into the wind.
I have another question. How do I contact you?
If your question isn’t answered after scrolling through this page, drop us a line on our Instagram or Facebook page. Or click here and fill out the contact form on our support page.
Does Tumella offer UV-protection?
Yes. Your Tumella is not just your best friend on rainy days but also on sunny days. Here to protect you from UV radiation.
Can I return my Tumella?
We strive to deliver exactly what you need. We promise that you will enjoy our Quality OR get a Hassle-free refund from your purchase (= lifetime warranty).
So.. what if you are not content with your purchase?
You contact our customer service via www.tumella.com/support and tell them your issue.
- We will offer you a returnless refund
- You will either receive a new product or get your money back. Whatever you prefer, we will make sure you will be satisfied.
When will my Tumella arrive?
Our products are stored and shipped from our Colorado, Denver Fulfilment Center.
- FREE Standard Shipping for all US orders above $10,-!
Your product will arrive within 3 to 5 Business Days.
$2.75 for orders less than $10.
- We offer Expedited Shipping for $ 10.90
Your product will arrive within 1 to 3 Business Days.
- We offer Priority Shipping for $ 29.95 no matter how many items you order. Your product will arrive within 2 Business Days.